Frequently asked questions

Do rugs shed

Shedding is normal in new rugs and should subside within a month or two. It is recommended to va cuum every week. Kindly check our  Rug Care  page to know more.

Do you offer consulation to select rug

Yes, we offer design consulation to our customers. Kindly send us your query to us on  or Whatsapp on  +919545986891

I want to design my own rug, is that possible?

Yes, we specialise in  custom rugs , and provide solution for tailored needs. Kindly check our page  Custom rugs  for more details.

What is your return and replacement policy?

We do not offer returns or exchange services. In case there are any manufacturing defects in the products shipped, the customer needs to notify us with photots via email at  within 24 hours of receiving the goods. Kindly check our page  Return Policy  for more details.

How to clean rug

Cleaning Instructions: Do not wash. We recommend vacuuming this rug gently once or twice a week using a brush attachment. Use of an abrasive rotary brush head may cause harm to the carpeting.

Stain Removal: Gently wipe the stain away with a lukewarm water combination. Using a dry Microfiber cloth, absorb any extra liquid.

Check out details at our  Rug Care  page. We also provide cleaning services, kindly check our  Rug Cleaning  page to know more.

How to decide which size will go best for me?

Please check our  Rug Guide  page for more details.